Refund and Returns Policy

At OlKicks, your satisfaction is our top priority. We’ve designed our refund and returns policy to make your shopping experience worry-free and transparent. Please review the details below:

1. Refund and Returns Period

  • Returns are accepted within 30 days of delivery.

  • To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

  • If 30 days have passed since delivery, we regret that we cannot offer a full refund or exchange. However, contact us, and we’ll do our best to assist.

  • Important: Customers must contact us via email at support@olkicks.com before initiating any return. Returns sent without prior approval will not be accepted.

2. Items Not Eligible for Returns

Certain items cannot be returned, including:

  • Gift cards

  • Downloadable software products

  • Custom or personalized items (unless defective)

  • Health, personal care, or intimate goods

  • Hazardous materials or flammable liquids/gases

  • Sale or promotional items (Items purchased during promotions or sales are final and cannot be returned.)

If your item does not meet the criteria for return, but you have concerns, please contact us—we’re here to help.

3. Refund Process

  1. Once we receive and inspect your return, we’ll notify you via email about the status of your refund.

  2. If approved, your refund will be processed within 7-10 business days. A credit will automatically be applied to your original method of payment.

If you encounter delays with your refund, please:

  • Check your bank or credit card statement.

  • Contact your credit card company or bank, as processing times may vary.

  • Reach out to us at support@olkicks.com for further assistance.

4. Sale Items

Only regular-priced items are eligible for refunds. Sale or promotional items cannot be refunded or returned.

5. Exchanges

  • We replace items if they are defective or damaged.

  • To initiate an exchange for the same item, contact us at support@olkicks.com and send your item to: 62 West 38th Street, New York, NY 10018.

  • Exchanges will be shipped within 5 business days of receiving your return.

6. Gifts

  • If your item was marked as a gift when purchased, you will receive a gift credit once the return is processed. A gift certificate will be emailed to you.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

7. Shipping for Returns

  • To return your product, mail it to: 62 West 38th Street, New York, NY 10018.

  • Customers are responsible for return shipping costs, except for defective items.

  • For defective or damaged items, we offer free return shipping and will provide a prepaid return label upon request.

Shipping Recommendations:

  • Use a trackable shipping service or purchase shipping insurance for high-value returns. OlKicks is not responsible for lost or damaged returns.

8. Need Help?

If you have any questions or concerns about your return or refund, don’t hesitate to contact us:

We’re here to make things right and ensure you’re happy with your OlKicks experience!